Warranties and Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to the statutory warranties, our goods come with a limited manufacturers’ warranty for a period of 12 months from the date of purchase covering against defects in material and/or workmanship on all of the goods that we sell. The manufacturers’ warranty may exceed this period of 12 months in relation to some goods.
We will, at our sole option, repair or replace a defective product or provide a full refund for the purchase price. This is without prejudice to your rights at law, including:
1. relevant consumer protection legislation (including under the Australian Consumer Law); and
2. the remedies under the twelve month limited warranty.
The twelve month limited warranty exclude, to the extent permitted in the legislation (including under the Australian Consumer Law):
1. damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution;
2. improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance;
3. lost and/or any other type of use causing deterioration.
You must bring your original documents of purchase for claim under the warranty. This document of purchase must be fully completed and signed on behalf of us by an authorised person at the time of purchase. If this document of purchase has been altered in any fashion, the contractual warranty is void to the full extent permitted by law.
Under the limited guarantee period when a product is returned for repair then only the remaining term of the original guarantee will continue to apply (e.g. if a product is purchased under the 12 month limited guarantee and returned for repair after 6 months from the date of purchase, once the repaired product is handed back to the customer, the remaining guarantee term will be 6 months.